FAQ
Shipping & Delivery
Q: How long does delivery take? A: Standard delivery takes 5–8 business days to the US. You'll receive a tracking number within 3–5 days of ordering so you can follow your package the whole way.
Q: Where do you ship from? A: We ship from our international fulfillment center. This allows us to keep prices low and quality high.
Q: Do you ship internationally? A: Yes! We ship worldwide. Delivery times vary by country — typically 7–14 business days internationally.
The Product
Q: How do I charge the Chillport fan? A: It charges via USB — plug into any USB port, wall adapter, or power bank. Full charge takes about 90 minutes.
Q: How many speed settings does it have? A: 3 speed settings — low, medium, and high. Start on low and work up to your comfort level.
Q: What does the digital display show? A: Real-time ambient temperature so you always know exactly how hot it is around you.
Q: What colors are available? A: White, Green, and Black. All three have the same features and digital display.
Q: Is it loud? A: No — it runs quietly on all settings. You can use it at your desk, in a meeting, or anywhere without disturbing anyone.
Q: Is it TSA approved? A: Yes — it's compact, battery powered, and completely travel friendly.
Orders & Returns
Q: Can I change or cancel my order? A: Contact us within 12 hours of ordering and we'll do our best to make changes. After that the order enters fulfillment.
Q: What's your return policy? A: 30 days, no questions asked. If you're not happy we'll make it right.
Q: My order hasn't arrived — what do I do? A: Check your tracking link first. If it's been over 12 business days with no delivery, contact us and we'll send a replacement or full refund immediately.
Q: How do I track my order? A: You'll receive a tracking number by email within 3–5 days of your order. Use it at any major tracking site like 17track.net.